Hospitality, Happiness Are Part of Good Casino Guest Service

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Hospitality, Happiness Are Part of Good Casino Guest Service
Dec 14, 2005

It may seem that hospitality and happiness have nothing to do with casino customer service but they all work together to give casino guests a great gaming experience.

Source: http://www.prweb.com/releases/2005/12/prweb321533.htm

(PRWEB) December 14, 2005 -- It may seem that hospitality and happiness have nothing to do with casino customer service but they all work together to give casino guests a great gaming experience.

The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://www.CasinoCustomerService.com.

Service tip:
“Hospitality and happiness are closely related to outstanding casino customer service. You’re in the business of helping guests have a fun experience. Whether you’re helping them find a restaurant, the restroom or that lucky machine, that is providing good hospitality. You want your guests to be aware that you are hospitable and that you have done everything in your power to help them have a wonderful gaming experience.

“Happy is such a simple word. We all want to be happy and your customers are no different. Sometimes you have to go above and beyond to make them happy, but that’s not necessarily difficult. Sometimes above and beyond is simply remembering a guest likes two olives in their drink or that they prefer a specific game.”

Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”

Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.casinocustomerservice.com
480-991-6420

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