Customer Service Is What It’s All About At Successful Casinos

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Customer Service Is What It’s All About At Successful Casinos
Nov 30, 2005

Customer service is the only game in town at casinos that want to succeed.

Source: http://www.prweb.com/releases/2005/11/prweb314543.htm

(PRWEB) November 30, 2005 -- The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://www.CasinoCustomerService.com.

Service tip:

“Guest service is what it’s all about, because gaming is part of the guest service business. It’s not about slots, restaurants, hotels and table games; it’s about your guest service. You’ve done your job when guests go home, whether that’s across town, across the country, or on the other side of the world, and all they talk about is the amazing service they had at your property. Word-of-mouth advertising will bring more guests to your property and that, in turn, will create more opportunities for you.”

Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Martin R. Baird, the company’s chief executive officer, is author of "Gaming Guest Service from A to Z."

Contact:
Martin R. Baird
Robinson & Associates, Inc.
http://www.casinocustomerservice.com
480-991-6420

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